These Terms & Conditions govern the purchase and delivery of flowers and related products through the Florist Bromley website. By placing an order with us, you agree to abide by these terms in relation to any products or services purchased for delivery in Bromley and its surrounding areas. We recommend you read these terms carefully before placing an order with us as they outline your rights and responsibilities when using our online flower delivery services.
References to “Florist Bromley”, “we”, “our”, or “us” refer to the proprietor of this online floral delivery service. References to “you” or “customer” represent each individual or business entity that places an order through our online platform.
These Terms & Conditions apply to all flower orders placed online for delivery within Bromley and the neighbouring localities, unless stated otherwise. They form the complete agreement between you and Florist Bromley regarding any online purchase of flowers or associated products from our website. Please note that these terms do not apply to walk-in or telephone orders, which may have their own conditions.
1. Browsing & Selection
You may browse our online catalogue to select your preferred flower arrangements and products. Each product listing details the item description, price, and available options (such as size, colour, or special requests when available).
2. Placing an Order
To place an order, follow the on-site prompts to add items to your shopping cart and proceed to checkout. At checkout, you will be required to provide accurate delivery details (recipient’s name, address, contact number, and delivery date), as well as your payment information. You are responsible for ensuring that all details provided are correct and up to date.
3. Order Confirmation
Once you submit your order, we will send you an order confirmation acknowledging receipt of your request. Please note this confirmation does not constitute acceptance of your order. Acceptance occurs only once we have processed the payment and notified you that your order is being prepared for delivery.
4. Acceptance & Rejection
We reserve the right to accept or decline your order at our discretion. Orders may be rejected if products are unavailable, payment is not authorised, or in cases of suspected fraud or misrepresentation. In such cases, we will issue a full refund where payment has been received.
1. Accepted Payment Methods
Florist Bromley accepts various forms of payment for online orders, including most leading debit and credit cards. Other payment methods may be offered at checkout at our discretion.
2. Payment Security
All online transactions are securely processed through reputable payment gateways that use encryption technologies to safeguard your financial information. Florist Bromley does not directly store or have access to your payment card details.
3. Payment Authorisation
By placing an order, you authorise Florist Bromley (or its third-party payment processor) to debit the provided payment method for the full purchase amount, including product price, delivery fees, and any applicable taxes at the time of order confirmation.
4. Pricing Accuracy
We take care to ensure the accuracy of all product prices and charges displayed online. However, if a pricing error is identified after you submit an order, we will notify you as soon as possible and offer you the option to continue at the correct price or cancel for a full refund.
1. Areas Covered
We offer flower delivery throughout Bromley and nearby localities surrounding the Bromley area. Please refer to our delivery information page or contact our customer service to confirm whether your desired delivery address is within reach if you are unsure.
2. Delivery Dates & Times
Delivery is offered on your chosen date, subject to availability. While we will make every effort to deliver at your preferred time, we cannot guarantee specific delivery time slots except when stated as an option during the order process.
3. Delivery Instructions
You may provide special instructions for delivery (e.g., leave with neighbour, safe place) during checkout. We will do our best to accommodate these requests, but we cannot guarantee compliance in all cases, especially if the requested action jeopardises the condition of the flowers or contravenes the delivery company's policies.
4. Non-Delivery
If we are unable to deliver due to incorrect address details, the recipient not being available, or access issues, we will attempt to contact you or the recipient. A re-delivery or collection may incur an additional charge. Where delivery cannot be accomplished on the scheduled day through no fault of Florist Bromley, our liability is limited to redelivery or cancellation at our discretion.
1. Standard Cancellation Policy
If you wish to cancel your order, you must contact Florist Bromley as soon as possible. No cancellation charges are applied for orders cancelled more than 24 hours before the scheduled delivery time, provided the flowers have not yet been prepared or dispatched.
2. Late Cancellations
If an order is cancelled less than 24 hours prior to delivery or after preparation has commenced, we reserve the right to charge up to 100% of the order value. This is due to the perishable and bespoke nature of flower arrangements, which means that once started, work and materials cannot be recovered.
3. How to Cancel
To cancel an order, please use the contact methods provided on our website. We strongly advise notifying us as soon as possible to improve the chance of a successful and cost-free cancellation.
1. Changing Your Order
Amendments to orders can be requested prior to preparation or dispatch. We will do our utmost to accommodate changes such as recipient details, card messages, or flower selection, but cannot guarantee all requests will be met, especially close to delivery time or for special occasion periods.
2. Product Substitutions
Florist Bromley aims to deliver products that match the images and descriptions shown online. However, flower availability may vary based on seasonal or supply conditions. Where substitution is necessary, we will substitute with flowers of equal or higher value and similar style. We will attempt to notify you in advance when a significant change is necessary; minor substitutions will be made as per standard floristry practice.
1. Damaged or Defective Flowers
In the unlikely event that flowers arrive damaged or in unsatisfactory condition, please contact us immediately with photographic evidence if possible. You may be eligible for a full or partial refund, or replacement at our discretion.
2. Refund Process
Approved refunds will be processed promptly to the original payment method used for the order. Depending on your bank or payment provider, refunds can take up to 5-10 business days to appear in your account.
3. Customer Satisfaction Guarantee
We take pride in the freshness and quality of our flowers and strive for complete customer satisfaction. If you are unhappy with any aspect of our service or product, please contact us directly and we will do our best to resolve your concern.
1. Extent of Liability
Florist Bromley will not be liable for any delay or failure in delivery of your order due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, illness, or supply chain disruptions.
2. Exclusions
Our liability for any loss or damage arising in connection with your order is limited to the total price paid for the product(s). We do not accept responsibility for indirect losses, loss of profit, goodwill, business interruption, or any consequential damages.
3. Third Party Services
Should a third-party courier be used to deliver your order, our liability for delivery extends only as far as the service offered by the courier. Any issues arising after the product is passed to the delivery provider may need to be addressed directly with them in accordance with their policies.
All content, designs, images, and text displayed on the Florist Bromley website are the intellectual property of Florist Bromley and may not be copied, reproduced, or distributed without explicit prior consent.
Your privacy and the security of your personal information is of utmost importance to us. All details provided to us for the purpose of placing and fulfilling your order are managed in accordance with our stated privacy policy, compliant with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws. See our privacy policy for more information on how your information is collected, used, stored, and protected.
These Terms & Conditions, and any disputes arising out of or connected with your use of our online flower delivery service, are governed by and construed in accordance with the laws of England and Wales. By placing an order with Florist Bromley, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
1. Severability
If any provision in these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect their validity or enforceability.
2. Updating Our Terms
Florist Bromley reserves the right to update or modify these Terms & Conditions at any time, with changes effective upon posting to our website. It is your responsibility to review these conditions regularly.
3. Entire Agreement
These Terms & Conditions represent the entire understanding between you and Florist Bromley with respect to the online purchase of products and services. No additional statements, promises or inducements shall be valid unless expressly agreed in writing.
If you require further clarification regarding any aspect of these Terms & Conditions, or have specific queries regarding your flower delivery order in Bromley or the surrounding areas, please use the contact form available on our website or write to our business address as detailed on the site.
These Terms & Conditions are effective for all customers residing in or requesting delivery to Bromley and its neighbouring areas, ensuring a transparent, fair, and high-quality online flower shopping experience from Florist Bromley.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
