Florist Bromley is proud to be a trusted local florist serving both households and businesses throughout the Bromley area. We are committed to delivering only the freshest blooms, arranged and handled with care. Our fresh flowers guarantee ensures you always receive high-quality, long-lasting arrangements that reflect our dedication to excellence. If you experience any issues with the freshness or quality of your order, our fair and transparent returns and complaints policy has you covered.
We know how disappointing it is to receive a bouquet that isn't perfect. If your flowers or floral arrangements arrive damaged or do not meet our freshness standards upon delivery, please let us know within 24 hours of receipt. Please provide a clear description and photographs of the damage or freshness issue. This helps us to identify the cause and improve our service, as well as to quickly process your claim. Our team is dedicated to making it right for you without hassle.
Our flowers are sourced daily for maximum freshness, and we guarantee their quality for a minimum of five days from the date of delivery, provided care instructions are followed. If your flowers fade, wilt, or show signs of spoilage within this freshness window, please let us know straight away. In most cases, this is highly unusual, thanks to our careful selection and conditioning processes. However, should you experience this, we are here to help and ensure you're fully satisfied with our service.
Your satisfaction is our top priority. If a problem is reported within the 24-hour damaged-on-arrival period or within the five-day freshness window, we offer two straightforward options:
Please note that for quality improvements, we may request feedback or photos to help our team address any issues quickly and efficiently.
We value open communication and aim to resolve all complaints swiftly and fairly. To register a complaint or submit feedback about your experience, please contact us with details of the issue, the order reference (if available), and any relevant photos. Our customer care team will review your submission as a priority and respond as soon as possible, typically within 24 hours. Whether it’s about flower quality, delivery experience, or any other aspect of our service, your satisfaction matters to us.
As a well-established Bromley florist, we are dedicated to providing reliable, friendly, and responsive service to our local community. Our customers return to us because they trust our commitment to quality and care with every order. We take pride in handling all returns, refunds, and complaints in a way that maintains this trust.
Thank you for choosing Florist Bromley. If there is ever anything more we can do to help, please reach out to our team. Your happiness and confidence in our flowers are why we love what we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
